Issue for today is that Customer can't access output files with different responsibilities.
I found this profile option: Concurrent:Report Access Level
However, I think this is only for different users with same ersponsibility.
It may be related with Role Based Access Control (RBAC)
Yes, the following MOS note is for a different case (different user - same responsibility), but still I m putting it here, just in case.. R12: How To Configure Access To Request Output Of The Same Responsibility (Doc ID 804296.1) -> &TABLE_ALIAS.request_id in (select cr.request_id from fnd_concurrent_requests cr where
cr.responsibility_id = fnd_global.resp_id and cr.responsibility_application_id =
So, you may need to check those RBAC related configuration of yours.. There could be an extra config that is preventing you in you case..
Also, you said "can't access".. What do you mean by that? Do you see the conc requests but can't view its output when you click the output button?
In this case, you may also need to check the MOS note -> How to Troubleshoot FNDFS and FNDWRR (Problems Viewing Concurrent Request Output) (Doc ID 847844.1)